Terms & Conditions
Welcome to Ahmad International Foods. These Terms & Conditions explain the rules and conditions that apply when you browse our website or purchase products from us. By using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.
1. About Us
This website is operated by Ahmad International Foods.
Business Name: Ahmad International Foods
Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU
2. Use of Our Website
By using our website, you agree that:
You will use the website only for lawful purposes.
You will provide accurate and up-to-date information when placing an order.
You will not misuse, damage, or interfere with the operation of our website.
You will not attempt to gain unauthorised access to our website or its systems.
You are responsible for ensuring that the information you provide is correct.
We reserve the right to restrict or suspend access to our website where necessary to protect our business, customers, or website security.
3. Products and Product Information
We aim to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.
However:
Product images are for illustrative purposes and may vary slightly from the actual product.
Product availability may change without notice.
Packaging, labels, and product ingredients may change according to the manufacturer's updates.
We reserve the right to correct errors or update product information when necessary.
If you have any questions about ingredients, allergens, dietary requirements, or product suitability, please contact us before placing your order.
4. Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or remove products from our website at any time.
If an item becomes unavailable after you place an order, we will contact you where appropriate and may offer a suitable alternative or refund for the unavailable item.
5. Prices and Payment
All prices displayed on our website are in British Pounds Sterling (£) unless otherwise stated.
Product prices and delivery charges will be shown before you complete your purchase.
Prices may change at any time, but changes will not normally affect orders that have already been accepted.
Payment must be completed using the payment methods available at checkout.
We reserve the right to correct pricing errors and contact you if an order has been affected by an obvious mistake.
An order confirmation does not necessarily mean that your order has been accepted. We will notify you if we are unable to fulfil your order.
6. Placing and Accepting Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation by email. We reserve the right to accept or decline an order for reasonable reasons, including:
Product unavailability.
Incorrect pricing or product information.
Payment issues.
Suspected fraudulent or unauthorised activity.
Delivery restrictions.
If we cancel an order after payment has been received, we will arrange an appropriate refund.
7. Delivery and Shipping
We aim to process and deliver orders within the timeframes provided on our website or at checkout.
Processing and delivery times may vary depending on your location, order size, product type, and courier availability.
Delivery charges will be displayed before you complete your purchase.
Delays may occur during busy periods, public holidays, or circumstances beyond our reasonable control.
You are responsible for providing accurate delivery information.
Some products may have specific delivery requirements, particularly chilled, frozen, or temperature-sensitive items.
For further information, please refer to our Shipping & Exchange Policy.
8. Exchanges, Returns, and Refunds
We want our customers to be happy with their purchases. If you receive an incorrect, damaged, or faulty product, please contact us as soon as possible.
Food and grocery returns may be subject to food safety and hygiene requirements. Perishable, chilled, frozen, and temperature-sensitive products may not be eligible for return simply because you have changed your mind.
Non-perishable products may be eligible for return or exchange where permitted by applicable UK law and our relevant policy.
For more information about exchanges, returns, and refunds, please refer to our Shipping & Exchange Policy.
Nothing in these Terms & Conditions affects your statutory rights under applicable UK law.
9. Food Safety and Allergens
Ahmad International Foods offers a range of food products from different suppliers and manufacturers.
Customers should:
Read product labels and ingredient information carefully.
Check allergen information before purchasing or consuming products.
Contact us if they require additional information about a product.
Follow the storage, preparation, and use-by instructions provided on the packaging.
We cannot guarantee that products are free from allergens unless this is expressly confirmed by the manufacturer or supplier.
10. Intellectual Property
All content on this website, including text, logos, graphics, photographs, designs, and other materials, belongs to Ahmad International Foods or its respective content providers, unless otherwise stated.
You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our prior written permission.
11. Website Availability and Accuracy
We aim to keep our website available and its information accurate. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.
We may update, change, suspend, or temporarily withdraw any part of the website without prior notice where reasonably necessary.
12. Limitation of Liability
To the extent permitted by law, Ahmad International Foods will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays caused by third parties, website interruptions, or events outside our control.
Nothing in these Terms & Conditions excludes or limits liability for matters that cannot legally be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
13. Privacy and Cookies
Your use of our website may involve the collection and processing of personal information. We handle personal information in accordance with our Privacy & Cookies Policy.
Please review our Privacy & Cookies Policy to understand how we collect, use, and protect your information.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery services, or other external services.
These third-party services operate under their own terms and privacy policies. Ahmad International Foods is not responsible for the content, availability, or policies of third-party websites that we do not control.
15. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our services, website, or legal requirements.
Any updates will be published on this page, together with the revised date. You should review these terms regularly to stay informed of any changes.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes relating to these terms or your use of our website will be subject to the applicable courts and laws of England and Wales, subject to any mandatory consumer protection rights.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Ahmad International Foods Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU We will be happy to assist you with any questions or concerns.