Shipping & Exchange Policy
Welcome to Ahmad International Foods. We aim to provide a reliable and convenient shopping experience for all our customers. This Shipping & Exchange Policy explains how we process, deliver, and handle exchanges for orders placed through our website.
1. Shipping Information
We aim to process and dispatch orders as quickly as possible. Once your order has been received and payment has been confirmed, our team will prepare your items for delivery.
Orders are generally processed within 1–2 working days, excluding weekends and public holidays.
Delivery times may vary depending on your location, order size, and courier availability.
You will receive an order confirmation after placing your order.
Where available, tracking details will be provided once your order has been dispatched.
Delays may occur during busy periods, public holidays, or circumstances beyond our control.
2. Delivery Areas
We currently deliver to selected locations within the United Kingdom. Delivery availability may depend on the products in your order and your delivery address.
Please ensure that your delivery details are accurate and complete when placing your order. Ahmad International Foods cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
3. Delivery Charges
Delivery charges are calculated based on your order, delivery location, and the available delivery options at checkout.
Any applicable delivery fees will be displayed before you complete your purchase. From time to time, we may offer special delivery promotions or free delivery on qualifying orders.
4. Receiving Your Order
Please check your order carefully when it arrives. If you notice that any items are missing, damaged, incorrect, or do not match your order, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Your order number.
A description of the problem.
Photographs of damaged or incorrect items, where applicable.
Any other relevant information requested by our customer service team.
5. Exchanges and Returns
We want you to be satisfied with your purchase. If you receive an incorrect, damaged, or faulty item, please contact us promptly so that we can review the issue and, where appropriate, arrange a replacement, exchange, or refund.
For food and grocery products, exchanges and returns may be subject to food safety and hygiene requirements. Perishable, chilled, frozen, and temperature-sensitive products may not be eligible for return or exchange simply because you have changed your mind.
Non-perishable items may be eligible for an exchange or return where permitted by applicable UK law and our assessment of the product's condition.
Any item approved for return should be unused, unopened, and in its original packaging, unless it is being returned because it is faulty, damaged, or incorrect.
6. Damaged or Incorrect Items
If your order arrives damaged, contains the wrong product, or an item is missing, please notify us as soon as possible.
We will investigate the issue and work with you to find an appropriate solution. Depending on the circumstances, this may include:
Sending a replacement item.
Arranging an exchange.
Issuing a refund for the affected item.
Offering another suitable resolution.
Please retain the original packaging and affected products until the issue has been resolved, as these may be required for assessment.
7. Refunds
Where a refund is approved, it will generally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or bank.
We will provide further information about the refund process when your request has been reviewed.
8. Changes to Orders
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once an order has been prepared or dispatched.
9. Contact Us
If you have any questions about shipping, exchanges, returns, or your order, our team will be happy to assist you.
Ahmad International Foods Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU Please contact us with your order number and details of your enquiry so that we can assist you as quickly as possible.
We value our customers and are committed to providing a helpful and reliable shopping experience.
10. Policy Updates
Ahmad International Foods reserves the right to update this Shipping & Exchange Policy when necessary. Any changes will be published on this page, and the updated policy will apply from the date shown above.