Credit/Debit Card Policy
At Ahmad International Foods, we are committed to providing a safe and secure payment experience for our customers. This Credit/Debit Card Policy explains how card payments are handled when you purchase products through our website.
1. Accepted Cards
Depending on the payment options available at checkout, we may accept major credit and debit cards, including cards supported by our payment service provider.
The available payment methods will be displayed during the checkout process.
2. Secure Card Payments
All card payments are processed through secure payment systems provided by trusted payment service providers.
We take reasonable steps to protect your payment information and use appropriate security measures to help prevent unauthorised access, fraud, and misuse.
3. Card Information
For your security, Ahmad International Foods does not normally store your complete credit or debit card number, CVV/security code, or PIN on our website.
Your card details are entered and processed through the relevant secure payment provider.
Never send your full card number, CVV, PIN, password, or other sensitive payment information to us by email, telephone, or through our website contact forms.
4. Payment Authorisation
When you submit a card payment, your payment provider or card issuer may carry out security and authorisation checks.
Your order will only be processed once the payment has been successfully authorised, where applicable.
A payment may be declined for reasons including:
Insufficient funds.
Incorrect card details.
Expired card.
Bank or card issuer restrictions.
Security or fraud checks.
Technical issues with the payment provider.
If your payment is declined, please check your card details or contact your bank/card issuer.
5. Fraud Prevention
To protect our customers and business, we may carry out reasonable checks on orders and payments where necessary.
We reserve the right to delay, decline, or cancel an order if we reasonably suspect fraudulent, unauthorised, or suspicious payment activity.
If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method, subject to our refund policy.
6. Billing Information
When placing an order, you must provide accurate billing and contact information.
Incorrect billing information may result in payment failure or delays in processing your order.
You are responsible for ensuring that the information provided during checkout is accurate and up to date.
7. Refunds to Credit/Debit Cards
Where a refund is approved, it will normally be returned to the same credit or debit card used for the original transaction.
Once we process a refund, the time it takes to appear in your account may depend on your card issuer or bank.
8. Card Payment Disputes
If you believe that a card payment has been made incorrectly or without your authorisation, please contact us as soon as possible.
You should also contact your bank or card issuer if you believe your card or payment information has been compromised.
We will cooperate with relevant payment providers and financial institutions where necessary to investigate legitimate payment disputes.
9. Third-Party Payment Providers
Card payments may be processed by third-party payment providers. These providers may have their own terms, privacy policies, and security procedures.
Ahmad International Foods does not control the systems operated by third-party payment providers and is not responsible for their independent policies or services.
10. Changes to This Policy
We may update this Credit/Debit Card Policy from time to time to reflect changes to our payment services, website, or legal requirements.
Any updates will be published on this page with a revised Last Updated date.
11. Contact Us
If you have any questions about card payments, refunds, or payment issues, please contact us:
Ahmad International Foods Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU We are committed to making your payment experience safe, secure, and convenient.