Privacy Policy
At Ahmad International Foods, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
1. About Us
This website is operated by Ahmad International Foods.
Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
We may collect information that you provide directly to us when you:
Create an account.
Place an order.
Contact us by email, phone, or through our website.
Subscribe to newsletters or marketing communications.
Submit an enquiry or feedback.
Request information about our products or services.
This information may include:
Full name.
Billing and delivery address.
Email address.
Telephone number.
Order and transaction details.
Information you provide when contacting us.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders.
Arrange delivery of your purchases.
Process payments.
Contact you about your order.
Respond to enquiries and customer service requests.
Provide information about our products and services.
Improve our website, products, and customer experience.
Detect and prevent fraud, misuse, and security issues.
Maintain appropriate business and financial records.
Comply with applicable legal and regulatory requirements.
We will only use your information where we have a lawful basis to do so.
4. Legal Basis for Processing
Depending on the circumstances, we may process your personal information because:
It is necessary to fulfil a contract with you, such as processing an order.
You have given us consent, such as where you have opted in to receive certain marketing communications.
We have a legitimate business interest, provided that this does not override your rights and interests.
We are required to comply with a legal or regulatory obligation.
5. Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
We generally do not store complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security procedures.
6. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business and provide our services. These may include:
Payment processors.
Delivery and courier providers.
Website hosting and technology providers.
IT and security service providers.
Professional advisers where necessary.
Government, regulatory, or law-enforcement authorities where legally required.
Third-party service providers are expected to handle personal information appropriately and only for the purposes for which it is provided.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and provide a better browsing experience.
Cookies may be used for purposes such as:
Remembering website preferences.
Keeping shopping baskets and sessions active.
Understanding website traffic and usage.
Improving website performance.
Supporting relevant marketing or analytics, where applicable.
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
8. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you information about products, offers, promotions, or other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
We will not send marketing communications where we are not legally permitted to do so.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or accounting requirements.
The length of time information is retained may vary depending on the type of information and the reason we need to keep it.
11. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
The right to request access to your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing.
The right to withdraw consent where processing is based on consent.
The right to request your information in a portable format where applicable.
To exercise a privacy right, please contact us using the details provided below.
12. Third-Party Links
Our website may contain links to third-party websites or services. These websites have their own privacy policies and terms.
Ahmad International Foods is not responsible for the privacy practices, content, or security of websites that we do not operate or control.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children's Privacy
Our website is intended for general customers and is not specifically directed at children.
We do not knowingly collect personal information from children where such collection is not permitted by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review the matter.
14. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the information is protected in accordance with applicable data protection requirements.
15. Data Breaches
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the breach and make any required notifications to the relevant authorities and affected individuals.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
Any changes will be published on this page with an updated Last Updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
17. Contact Us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your privacy rights, please contact us:
Ahmad International Foods Phone: 0191 454 4242
Email: contact@ahmedsintfoods.co.uk
Address: 2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU We will do our best to respond to your privacy enquiry as soon as reasonably possible.