Frequently Asked Questions

1. What products do you sell?

Ahmad International Foods offers a wide range of international food and grocery products, including fresh produce, frozen foods, rice, spices, sauces, snacks, drinks, and everyday grocery essentials.

2. Where is Ahmad International Foods located?

We are located at:

2 New George St, South Shields, Newcastle Upon Tyne, United Kingdom, NE33 5DU.

3. Do you offer delivery?

Yes, we offer delivery to selected locations within the UK. Delivery availability, charges, and estimated delivery times may vary depending on your location and order.

4. How long does delivery take?

Orders are generally processed within 1–2 working days. Delivery times may vary depending on your location, order size, courier availability, weekends, and public holidays.

5. What payment methods do you accept?

We accept the payment methods available at checkout, which may include major credit and debit cards and other secure payment options.

6. Can I return or exchange a product?

If you receive a damaged, incorrect, or faulty product, please contact us as soon as possible. Returns and exchanges for food products may be subject to food safety and hygiene requirements. Perishable, chilled, and frozen products may have specific restrictions.

7. What should I do if my order arrives damaged or is missing an item?

Please contact us as soon as possible and provide your order number and details of the issue. Where appropriate, we may arrange a replacement, exchange, or refund.

8. Can I cancel or change my order?

If you need to change or cancel an order, please contact us as soon as possible. We will try to accommodate your request, but changes may not be possible once your order has been prepared or dispatched.

9. How can I contact Ahmad International Foods?

You can contact us using the following details:

Phone: 0191 454 4242

Email: contact@ahmedsintfoods.co.uk Our team will be happy to assist you with questions about products, orders, delivery, or payments.

10. Do you have questions about a specific product?

Yes. If you need more information about a product, including ingredients, allergens, availability, or other details, please contact our team before placing your order. We will do our best to provide the information you need.